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Shipping, Cancellation and Returns

SHIPPING & PROCESSING:

• All Shipping within Domestic USA is Free (YES!)
• Most orders ship within 5-7 business days PLUS Shipping.
• Tracking is always provided to you the moment your order ships.

What is your processing and shipping time?

The time we need to prepare an order for shipping varies. In general, if you have not requested any changes or custom work, it takes 5-7 business days in production plus add shipping time to this. Custom orders can take 3-4 days longer.

Estimated shipping times
• Domestic USA: 5-7 business days or sooner (PLUS shipping).
• Canada: 7-10 business days or sooner
• Europe and International: 10-21 business days or sooner

We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and the complexity of your custom order. These times vary during busy holiday seasons.

We follow all Carrier shipping timeframes and are not responsible for carrier delays that may occur that are outside of our control. 

Please Note: In rare cases, unexpected events such extreme weather or natural disasters may delay FedEx, UPS or USPS. We appreciate your patience during these times, due to situation beyond our control.

What Shipping Method do you use?

We use different Shipping carriers. USPS, UPS, FedEx, and DHL are the most frequently used companies.

Do you offer International Shipping?

Yes! We have customers all across the world. International Shipping Takes longer than domestic and it is hard to give an exact number of days.

Customs and Import taxes for International Buyers:
International buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Do you offer Rush Shipping?

In many cases, we can speed up your order. Please contact us with any questions.

Cancellation and Discounts

We DONOT adjust prices to match current sales on already placed/past orders. 

What is your Return Policy?

Since we are an environmentally-conscious business, we do not hold inventory. Each of our products is custom printed per order so we do not accept returns for ANY REASON unless it arrives damaged. We will then require proof with photograph to see the damage. If there was an error on our part, we gladly refund or replace items for free.

We especially do not accept the return of personalized and custom products unless they arrived damaged or there was an error from our side.

This includes EU orders. EU buyers cannot return orders that are custom made for them. 
IF YOUR ORDER ARRIVES DAMAGED: 
– Please get in touch with us within 2 days of receiving the order.
What is your cancellation policy?

If you want to cancel your order and are within the cancellation time of 24 hours we will happily refund 100% of your order. We move fast with orders so please do get in touch as soon as possible for us to cancel your order.

We do NOT accept cancellation after 24 hours since we get into orders processes almost immediately after 24 hours (Proofs, and printing).

Where are your products designed and made?

All designs are original to our studio in Pennsylvania, USA and made 100% made in the USA. 

Where do your products ship from?

We have partnered with a few boutique framers across the country to help us with our production needs. Your products may ship from any of these locations in the west or east coast. We are 100% USA based and all products are proudly made in the USA.

**COVID Update: We have seen delays in transit times across all of our shipping carriers, and these will increase as we head into the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline.