FAQ's

I want to personalize my maps, Can you help? 

That's what we love doing! With some exceptions, all our maps have options to add personalization, and we personalize for free. (Some exceptions may apply).

What we can personalize:

• Add Your Names (3-4 names)

 

I made an error with my order. Can you fix it?

Any error made, must be communicated within 24 hours. We will do our best to work with you. 

SHIPPING & PROCESSING:

• All Shipping within Domestic USA is Free (NO exceptions!)
• Most orders ship within 4-5 business days (PLUS SHIPPING), depending on the order.
• Tracking is always provided to you the moment your order ships.

What is your processing and shipping time?

The time we need to prepare an order for shipping varies. In general, 4-5 business days (PLUS SHIPPING). Custom orders can take 3-5 days longer.


Estimated shipping times
• Domestic USA: 4-5 business days (PLUS SHIPPING)

We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the complexity of your custom order. These times vary during busy holiday seasons.


What Shipping Method do you use?

We use different Shipping carriers. USPS, UPS, FedEx, GLS and DHL are the most frequently used companies.


Can I cancel or change orders?

If you want to cancel your order and are within the cancellation time of 24 hours we will happily refund 100% of your order. We move fast with orders so please do get in touch as soon as possible for us to cancel your order. 

What is your Return Policy?

 

Thank you for shopping with us! We want you to be happy with your purchase, but we understand that sometimes things don't work out. If you wish to return your item, we accept returns within 7 days of receiving your order.

  • Restocking Fee: A 20% restocking fee will apply to all returns, as we are a small business and need to cover the costs associated with processing returns.

  • Return Shipping: The customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is safely delivered.

  • Custom Orders: Please note that custom orders are non-returnable. 

  • Damaged or Incorrect Items: If your item arrives damaged or if there was an error on our part, we will gladly replace it for free.

Once your returned item is received and inspected, we will process your refund (minus the restocking fee) within 7 business days.

Email: support@worldvibestudio.com

Where do your products ship from?

 

We have partnered with a few boutique framers across the USA to help us with our production needs. Your products may ship from any of these locations in the west or east coast. We are 100% USA based and all products are proudly made in the USA.

Holiday deadlines

Please order by Dec 9 to have your order shipped on time to reach by Christmas. Orders placed after December 9 may still reach but we cannot guarantee it.

Although we try our best to meet deadlines, shipping issues are not in our control. In case your package gets delayed in transit, we cannot be responsible for it. We do try our best to replace lost packages but delays due to shipping carriers, is not in our control.

We do look at each case and will work with you closely to monitor rare shipping issues. Please remember, we are on your side and really work with our customers to make sure you are happy.