FAQ's

I want to personalize my maps, Can you help?

That's what we love doing! With some exceptions, all our maps have options to add personalization, and we personalize for free. (Some exceptions may apply).

What we can personalize:

• Add Your Names (3-4 names)


Do you send proofs for me to see?

We do NOT send proofs, to avoid production delays.

In our experience, we have found that customers rather speed up the process and trust us with the proofs. If you MUST see a proof, we will try to accommodate the request, but it does cause delays.

If you are requesting personalization, please make sure to check all spellings of the names provided. We will print them the way it is provided. 
No refunds or exchanges will be provided if there was an error in the names provided by the buyer. We always take care of errors if it was on our part.

*IMPORTANT:
 We move fast, especially during The Holidays and any changes needed, must be communicated immediately (within 4 hours). Once the order has shipped, we won't be able to accept returns.

I made an error with my order. Can you fix it?

Any error made, must be communicated within 2 hours. We will try our best to work with you. However, if your order has been printed or shipped, we won't be able to accept returns. 

What is the Largest map size you carry?

Our largest FRAMED map is a grand 40X60 Inches and ships in a crate to get to you safe and sound. We are super proud of our minimal damage track record and super happy customers.

SHIPPING & PROCESSING:

• All Shipping within Domestic USA is Free (NO exceptions!)
• Most orders ship within 5-10 business days (PLUS SHIPPING), depending on the order.
• Tracking is always provided to you the moment your order ships.

What is your processing and shipping time?

The time we need to prepare an order for shipping varies. In general,5-10 business days (PLUS SHIPPING). Custom orders can take 3-5 days longer.


Estimated shipping times
• Domestic USA:5-10 business days (PLUS SHIPPING)


We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the complexity of your custom order. These times vary during busy holiday seasons.

What Shipping Method do you use?

We use different Shipping carriers. USPS, UPS, FedEx, GLS and DHL are the most frequently used companies.

Can I cancel or change orders?

If you want to cancel your order and are within the cancellation time of 2 hours we will happily refund 100% of your order. We move fast with orders so please do get in touch as soon as possible for us to cancel your order. If you need changes to an order, please get in touch with us within 2 hours. Any order cannot be canceled after 2 hours for any reason.
During the holiday season, we do not accept cancelations since we send our orders into production asap to meet holiday dates. 

What is your Return Policy?

Since we are an environmentally-conscious business, we do not hold inventory. Each of our products is custom printed per order so we do not accept returns for ANY REASON, unless it arrives damaged. We will then require proof with photograph to see the damage. If there was an error on our part, we gladly refund or replace items for free.

We especially do not accept the return of personalized and custom products unless they arrived damaged or there was an error from our side.

IF THERE IS A DAMAGE TO THE ITEM:
– Please get in touch with us within 2 days of receiving the order.
Where are your products designed and made?

All designs are original to our studio in Pennsylvania, USA. We do not buy stock pictures or stock maps and print in mass. Each Map is meticulously designed and styled by owner and designer Ankita Kejariwal and a small team of cartographers. 

All our products are proudly made in the USA, with the help of carefully chosen printers and vendors.

Where do your products ship from?

We have partnered with a few boutique framers across the country to help us with our production needs. Your products may ship from any of these locations in the west or east coast. We are 100% USA based and all products are proudly made in the USA.

 Holiday deadlines

Please order between Dec 6 latest to have your order shipped on time to reach by Christmas. Orders placed after December 6 may still reach but we cannot guarantee it.

Although we try our best to meet deadlines, shipping issues are not in our control. In case your package gets delayed in transit, we cannot be responsible for it. We do try our best to replace lost packages but delays due to shipping carriers, is not in our control.

We do look at each case and will work with you closely to monitor rare shipping issues. Please remember, we are on your side and really work with our customers to make sure you are happy.